General News
12 Aug 2020

Live: Reece response to the Coronavirus (COVID-19)

17 February 2021, 1.00pm

Victorian restrictions eased

Following the announcement by Premier Daniel Andrews, restrictions in Victoria will be eased from 11.59pm tonight. 

Our trade stores and showrooms are open.

Construction can operate from tomorrow, and our trade stores and showrooms are open so support you to get back on the tools and doing your essential work as quickly as possible. 

You’ve got to carry a mask at all times. 

As announced, masks are mandatory indoors, as well as in outdoor environments where you can’t socially distance. 

If you can’t pop into the branch, please call us or order via maX to organise contactless delivery or click and collect. 

Find your local branch here.

Healthy habits are encouraged in branch—including hand sanitising.

All of our stores will be practicing healthy habits, including asking everyone to wear masks, hand sanitising and social distancing. We ask that everyone follows these practices, so that we can do business safely. 

We are committed to supporting your business through challenges, big and small.


Masks Mandatory In All Victorian Branches

12 February 2021, 4.00pm

Victoria to Enter 5 Day Lockdown

Essential works can continue.

This means carrying out emergency repair works, ongoing critical infrastructure construction and any works required to support businesses can take place. Work permits won’t be required.

Masks must be worn at all times when outside of your own home.

As directed by the Victorian Premier Dan Andrews, masks must be worn whenever you leave your home. This is to protect all of us from the spread of COVID-19.

Our trade stores will remain open and supply will not be impacted.

Our trade stores will remain open to support the work that you do. Our online platform maX is open too, and we’re providing contactless delivery and click and collect.

Healthy habits are encouraged—including hand sanitising.

All of our stores will be offering hand sanitiser and encouraging social distancing. We ask that everyone adopts these healthy habits, so that we can do business safely.

You must isolate if you have visited an exposure site.

If you have visited an exposure site listed on the Department of Health website, the Victorian Government has mandated that you must isolate, get a COVID-19 test, and remain isolated for 14 days—even if your test result is negative.


4 February 2021, 9.00am

Masks Mandatory In All Victorian Branches

From today, Thursday 4 February, masks must be worn in indoor spaces across Victoria to help stop the spread of COVID-19, including in our branches.

What you need to know right now

Masks must be worn at all times when indoors, outside of your own home.

As directed by the Victorian Premier Dan Andrews, masks must be worn in all indoor spaces, when you leave your home. This is to protect our people, our customers and our community from the spread of COVID-19.

Our trade stores will remain open and supply will not be impacted.

Our trade stores will remain open to support the work that you do. Our online platform maX is open too, and we’re providing contactless delivery and click and collect.

Healthy habits are encouraged—including hand sanitising.

All of our stores will be offering hand sanitiser and encouraging social distancing. We ask that everyone adopts these healthy habits, so that we can do business safely.

You must isolate if you have visited an exposure site.

If you have visited an exposure site listed on the Department of Health website, the Victorian Government have mandated that you must isolate, get a COVID-19 test, and remain isolated for 14 days—even if your test result is negative.


1 February 2021, 9.00am

WA: Masks Mandatory In Select WA Branches

To help stop the spread of COVID-19, you’re required to wear a mask when leaving your home, from 6pm Sunday 31 January until 6pm Friday 5 February.

This includes wearing masks in our branches.

What you need to know right now

Our stores will remain open and supply will not be impacted.

We remain open to support the work that you do. Our online platform maX is open, and we’re providing contactless delivery and click and collect.

Masks must be worn at all times when in specific branches.

So we can let you into our branches and continue to support you, we ask that you wear a mask when visiting the stores in the Perth, Peel and South-west WA areas

For a full list of affected areas, click here

Healthy habits are encouraged in branch—including hand sanitising.

All of our stores will be practicing healthy habits, including hand sanitising and social distancing. We ask that everyone adopts these healthy habits, so that we can do business safely.

We are committed to supporting your business through challenges, big and small. As we begin 2021, this year is no different.

For updates on how COVID-19 restrictions will impact your business, look out for emails from our team notifying you of the latest changes.

Let’s work together to get the job done.

Keep safe.


21 December 2020, 3.30pm

NSW: We’re here to support you and the community.

Today, Premier Gladys Berejiklian provided an update for Greater Sydney and the Northern Beaches in relation to the Covid-19 outbreak.

We will continue to stay open for business, supporting our customers, our people and the community. Our teams are committed to working hard so that essential service industries can keep our communities safe and well over the festive period.

Our trade branches and showrooms will remain open to all customers with restrictions on the number of people allowed in the branch. 

All NSW branches will have COVIDSafe practices in place. These include:

  • Extensive social distancing practices.

  • Continued healthy habits and hygiene practices, including use of hand sanitiser.

  • Encouraging the wearing of masks in branch.

  • Contact tracing – Every visitor to a branch must provide contact details.

  • Click and collect and contactless delivery is available, as well as access to online orders via maX.

For those situated on the Northern Beaches, you are permitted to leave your house for work that can't be done from home, meaning that you can continue to support your customers. Further info is available here

The Government will announce additional changes in the coming days—you can find the latest updates here

We will be keeping you informed, so that you can understand how your business needs to operate. 

In the meantime, please speak with your Branch Manager if you have any further questions. Let’s work together to get the job done.

Keep safe.


20 November 2020, 5.00pm

Back to full strength in South Australia from Monday

Earlier today, Premier Steven Marshall announced that South Australia’s lockdown is lifting as of Sunday.

Our Bathroom Life stores and showrooms will reopen on Monday 23 November, and all customers will be welcome back to our trade stores.

So we can help keep you safe and well while you get on with your important work looking the community, all branches will continue to have COVIDSafe practices in place. These include:

  • Extensive social distancing practices

  • Continued healthy habits and hygiene practices, including use of hand sanitiser

  • Contact tracing – all visitors to our branches will be asked to provide contact details

  • Masks encouraged

  • Click and collect and contactless delivery is available, as well as access to online orders via maX.

You can find the latest Government updates here.

Please reach out to your Branch Manager if you have any further questions.

Keep safe.


18 November 2020, 6.00pm

COVID-19 Restrictios for South Australia

Today, Premier Steven Marshall announced what ‘circuit breaker’ restrictions will look like for South Australia – effective from 12:01am Thursday 19 November for six days, until midnight Tuesday 24 November.

All non-essential construction and maintenance work must be halted, however essential maintenance jobs that need immediate action can be carried out.

We are committed to supporting our customers, our people and the community. Our teams will continue to work hard, so that essential service industries can work to keep our communities safe and well.

In line with Government advice, we will be closing our showrooms over this six day period. 

Our trade branches will remain open to account customers only, to service those carrying out essential jobs. 

All branches will have COVIDSafe practices in place. These include:

  • Extensive social distancing practices

  • Continued healthy habits and hygiene practices, including use of hand sanitiser

  • Compulsory mask wearing – Everyone must wear a mask when visiting us in a branch. 

  • Contact tracing – Every visitor to a branch must provide contact details. 

  • Click and collect and contactless delivery is available, as well as access to online orders via maX.

We understand that the Government may announce additional changes in the coming days. You can find the latest Government updates here. We will keep you informed, so that you can understand how your business needs to operate.

In the meantime, please speak with your Branch Manager if you have any further questions. 

South Australia, let’s work together to get the job done.

Keep safe.


27 October 2020, 2.00pm

Victoria, we're back to full strength

From Wednesday 28 October, two major changes will affect your business:

  • There will be no limits to the number of workers that can be on site, in line with Business Victoria requirements for COVIDSafe site plans, detailed here.

  • Our showrooms will open again to you and your customers, with COVIDSafe practices.

As usual, our trade counters are open and operating as COVID normal so you can continue to carry our your essential work.

You can continue to order products via maX app, or to arrange to Click and Collect from your local store. 

When visiting any Reece store, we ask you to:

  • Wear your face mask

  • Keep up with social distancing

  • Use hand sanitiser


Thank you for working together with us through these challenging times. 

We're here to work for you, so let's finish 2020 off strong. 

Keep safe. 


27 September 2020, 12.00pm

Restrictions for construction and outdoor sole traders ease across metro Melbourne

Victorian Premier Daniel Andrews has announced a gradual easing of restrictions across metro Melbourne. Moving to the second step of the government roadmap means that restrictions have been relaxed for large scale construction sites and brings some good news for outdoor sole traders.

  • Gardeners and landscapers who work for themselves will be able to return to work from 11.59pm, Sunday 27 September.

  • Large-scale construction moves from ‘heavily restricted’ to ‘restricted’. This means the number of workers allowed onsite has increased from 25% to 85%, or 15 people, whichever is greater.

To enable this change:

  • construction sites must assign a COVIDSafe monitor; and

  • audit the existing High Risk COVIDSafe plan.

We will keep you updated as more information becomes available and additional updates are made.

For more information on the current restrictions impact your business, visit the Industry Restrictions Roadmap.


7 September 2020, 12.00pm

Roadmap to COVID normal

The Victorian Government has unveiled its roadmap to COVID normal.

For the trade, nothing has changed, and the outlook remains uncertain.

All construction sites must continue to have a COVIDSafe plan and you must wear a mask while working.

Metro Melbourne restrictions:

  • No more than one worker per four square meters in enclosed spaces

  • Small-scale construction sites are limited to five workers and one supervisor

  • Large-scale construction will be limited to 25% of their baseline workforce, or five employees, whichever is higher

Regional Victoria restrictions:

  • Where you can’t work from home, you are permitted to go to work

  • You may travel to work within metro Melbourne, where you can’t do so from home

The government has also provided its strongest indication yet its criteria to relax restrictions and return to a ‘COVID normal’.

When Victoria achieves no new cases for 28 days and no active cases state-wide, this will trigger a public health review with view to removing all restrictions.

For more information, visit the Official Victorian Government website.


12 August 2020, 12.00pm

Auckland Covid-19 enters alert level 3

From midday today, Auckland will enter Level 3 restrictions while the rest of New Zealand enters Level 2. 

Reece will stay open during these restrictions to support the essential work our customers do to keep the community safe and well.

In line with Government advice you will notice the following changes in branch: 

  • Our barriers will be in place to keep social distance between customers and our people. Our teams will aim to keep 2m between themselves while they work.

  • Continued healthy habits and hygiene practices .

  • As per the Prime Minister's advice, face masks are compulsory during level 3 in Auckland. Our teams will all be wearing masks and we ask they you do the same when visiting us in store. We’ll have spare masks available for you.

  • Some of our teams outside of Auckland may choose to wear a mask also. We’ll also have masks available for you if you wish to wear one.

  • For the purpose of contact tracing, we will request details from everyone who visits our stores.

  • Click and collect is available, as well as access to online orders via maX

There may be additional changes announced in the coming days and we’ll continue to keep our customers updated with any changes that will impact how they work with us and in the community.

We're all in this together.

Keep well.


6 August 2020, 6.00pm

The Government has released guidelines for businesses impacted by Melbourne’s Stage 4 restrictions.

These include specific guidelines for construction businesses—including tradies, site managers and business owners.

The latest updates can be found via Business Victoria here.

The guidelines detail everything from rules around carpooling to specific guidelines for small-scale and large-scale construction projects, across residential and commercial sectors.

If you are working onsite, or managing a project, it’s vital that you read through these guidelines carefully. As a reminder, every site needs the appropriate COVIDSafe Plan in place by 11:59pm Friday 7th August.

While we’re working to keep you informed, you should reach out to your relevant Industry Association to find out what today’s announcement means for you.

You can find additional links to regularly updated information below:

During times like these, supporting each other and checking in on our mates is really important.

At Reece, we offer counselling services, mental health and wellbeing support, via our Employee Assistance Program. Our customers can call 1800 808 374 to chat with qualified experts who are here to listen and help us all navigate this challenging time.


5 August 2020, 9.00am

The Victorian Government has outlined the process for the ‘permitted worker scheme’.

You’ll need to carry a permit with you at all times across the Metropolitan Melbourne area, from midnight tonight, so you can continue your essential work. 

Employers need to complete the permit process on behalf of people who work for them, and the government have put in significant fines for any false information and working without a permit.

So, it’s important you get on to this today.

Here’s the what you need to do:

Download the template and complete it.

  • You can download the permit from the Department of Justice here.

  • Employers must use this template for all worker permits issued under this scheme.

Sign the worker permit. You can print and sign or sign it electronically.

  • Businesses must get an authorised person to sign the worker permit. This person might be the CEO, a HR manager, an operations manager or anyone else that is suitable.

  • They must be accountable for the details they provide.

  • They may be contacted by Victoria Police or other enforcement agencies to confirm the details.

Ask the employee to sign the worker permit. They can print and sign or sign electronically.

  • You can email or text the worker permit to your employee.

  • An employee may travel to work without a worker permit just one time, to get their first permit.

We’ll continue to keep you up to date over the next 6 weeks of Stage 4 restrictions.

Don’t forget, our stores continue to remain open for trade customers, our product supply is unaffected, and you can place orders on maX and organise contactless delivery.


4 August 2020, 2.00pm

We’re here to support you and your business.

Yesterday, Premier Daniel Andrews announced what Stage 4 restrictions will look like for industries across Metro Melbourne, effective 11:59pm Wednesday 5th August, for six weeks.

While providing essential services during this period is challenging, tradies remain a vital cog to the health and safety of our community and are the lifeblood of the economy. 

We will be remaining open to support the essential work you do, and will keep you updated so that you can operate safely and remain on the tools.

What you need to know right now

1. Our trade stores will remain open and supply will not be impacted.
Our trade stores will remain open to support the essential work that you do. Our online platform maX is open too, and we’re providing contactless delivery, and click and collect.

2. Only essential maintenance work can be carried out at homes and businesses
From 11.59pm Wednesday 5th August, only essential maintenance work that keeps communities safe and healthy can be carried out at homes and businesses.

This includes working to keep food cold in supermarkets, providing running water and heating, and ensuring sanitation. Non-essentials include cosmetic repairs or property updates.

3. All construction sites must have a COVID Safe Plan.
A COVID safe plan includes regular cleaning, one worker per four square metres of enclosed workspace or in shared areas and records of all personnel on site for more than 15 minutes. Sites must also prove that there is no blending or crossover of shifts.

There are two types of COVID Safe Plans; High Risk COVID Safe Plans for large-scale construction, state and civil projects, and Universal COVID Safe Plans for small-scale construction.

To make sure that your business is operating lawfully, with the correct plan, visit Business Victoria.

4. Small-scale construction projects can only have 5 crew onsite at any one time.
Construction projects under three storeys can continue with a maximum of 5 people onsite. Sites must have a Universal COVID Safe Plan to keep all workers safe.

5. Large-scale construction projects can continue with 25% of the usual working team.
For large scale construction (projects over three storeys excluding basements), a maximum of 25% of the normal working crew, including supervisors, are allowed onsite. Each site must have a High Risk COVID Safe plan.

6. State and state civil construction projects will go ahead without crew reductions.
Critical construction projects including state and state civil construction will go ahead, however sites will need to have a High Risk COVID safe Plan.

7. If you are currently working at a construction site, you cannot start working at any new sites over the next six weeks.
Where you are working on Thursday is the only site you can work on during this restriction period. However, we know that industry bodies have voiced concerns about this restriction — watch this space for updates.

8. Financial support packages are coming.
The Victorian and Federal Governments have announced financial support for businesses impacted by these new restrictions. We will keep you informed of updates as they happen.


3 August 2020, 9.00am

It’s essential that plumbers continue to help prevent disease

As the state of Victoria faces one of its toughest challenges yet, we’re doing everything we can to support tradies in keeping the community healthy and safe.

Following the announcement of Level 4 restrictions across metropolitan Melbourne, we have moved quickly to ensure we continue to provide the level of service our customers demand, and the community expects.

“The heart of our business is supporting the repair and maintenance plumber, the small local tradie. Providing clean water and sanitation is critical, particularly during a health crisis such as this,” says Peter Wilson, Group CEO, Reece Group.

In 1919, when the Spanish flu ravaged the world, the plumber became essential to society – ensuring people had access to clean water and sanitation in their homes, to stop the acceleration of the virus – coining the phase, “Doctors Cure, Plumbers Prevent”.

“Our current crisis is no different – plumbers play a key role in preventing disease, we must do everything we can to enable our plumbers to support the Victorian Community”, Mr Wilson said.

Since the pandemic began, Reece has continued to keep our people and the community safe. Since March, the Reece Group has taken significant steps to achieve this:

  • Our social distancing approach was an industry first, successfully keeping our people and customers well.

  • Our 450 Melbourne based head office team have been working from home – supporting our 5000 people and 640 branches across the country remotely.

“Our network also has the experience required to navigate the new normal across Victoria, as we have been through the lockdown in New Zealand. In NZ, we supported the community with the provision of essential services during Stage 4 restrictions,” says Mr Wilson.

Overnight, the Reece Group held discussions with Government and industry, as the next stage of restrictions are being worked through. Our aim is to support all sectors in finding the right balance of keeping the community healthy and well, while keeping the economy moving.

Here is a little more about the role plumbers, and Reece, play in keeping the community safe across Victoria. 


31 July 2020, 9.00am

Masks mandatory across Victoria

Victorian Premier, Daniel Andrews yesterday announced that masks must be worn, from midnight this Sunday, across the entire state of Victoria.

We’re asking our people, and our customers, to wear masks when visiting us in branch.

Our priority is to keep our people and customers safe and well while supporting you to carry out essential services for our community.

You’ll continue to receive the same level of customised service. Don’t forget that maX is a great tool if you’d like to make an order online or arrange a click-and-collect.

As always, if you have any questions, please speak to your branch manager.


20 July 2020, 9.00am

Government support is critical to helping some businesses to get through COVID-19. We’ve taken the time to make sense of the support available and how it can benefit you.

JobTrainer

The Australian Government has announced a $2 billion JobTrainer skills package. This money will reform the vocational education and training sector and help keep apprentices in jobs. Ensuring the country will continue to have the skills we need now and into the future.

Further to the 50 per cent wage subsidy announced in March, the latest package will retrain and upskill 340,000 Australian school leavers and job seekers.

Find out if you’re eligible and how it can benefit your business.

JobKeeper

Under the JobKeeper payment, businesses impacted by COVID-19 will be able to access a subsidy to continue paying their employees. The Federal Government will provide a fortnightly payment of $1500 per eligible employee until 27 September 2020.

Learn how to enrol and get job keeper payments here.

Increase to the Instant Asset Write-Off

The instant asset write-off threshold has been increased from $30,000 to $150,000 and expanded access to include businesses with aggregated annual turnover of less than $500 million (up from $50 million). This applies from 12 March until 31 December this year, for new or second‑hand assets first used or installed ready for use during this time.

See how this can benefit your business.

For businesses in the Melbourne metropolitan region and Mitchell Shire, additional support is available through the current level three restrictions.

Victorian Government Business Support Package

The Victorian Government has announced a $534 million Business Support Package for struggling businesses. It includes cash grants, mental health support for business owners and tailored advice for businesses to adapt and stay afloat through COVID-19.

The expanded Business Support Fund will provide more than 80,000 eligible businesses with a new $5,000 grant to support them through the renewed restrictions. This grant was previously made available to the 12 postcodes linked to outbreaks. It will now apply to all areas under Stage 3 restrictions.


9 July 2020, 12.00pm

Restrictions reintroduced across Metro Melbourne and the Mitchell Shire

Today metropolitan Melbourne and Mitchell Shire entered stage three restrictions which are expected to last for six weeks. 

As an essential service, we are keeping our doors open to support our customers who have an important job to do, to keep the community comfortable and well in their homes.

We have extensive social distancing and hygiene protocols in place across all our branches to ensure our people and customers are safe and healthy.

In regional Victoria we will be complying with the government direction to request identification from all non-account customers who visit our stores, for record-keeping purposes. We have an obligation to refuse service to non-account customers who live in metropolitan Melbourne or Mitchell Shire. 

Our account customers, who are tradespeople, are considered an essential service therefore are able to travel between metropolitan Melbourne and regional Victoria for work, and we maintain electronic records of these transactions. 

If you are not an account customer and you plan on visiting one of our showrooms or branches in regional Victoria, please bring your identification and help us keep each other safe by complying with our record-keeping and health and safety protocols.


3 April 2020, 12.00pm

Keeping you and our people safe

New Social Distancing protocol

In continuing to help keep you and our people safe we’ve introduced some new protocols in our stores and with our onsite deliveries.

In store:

To allow for the required social distancing of 1.5m, we’ve calculated how many customers we can accommodate in each store at any one time.

In the event the store you’re visiting is at capacity, you’ll be asked to stand in the marked waiting area until there’s space to serve you.

Delivery:

As a result of the 1.5m social distancing, we are no longer able to have 2 people in our delivery vehicles. In response, we’ve updated where and what we deliver.

Pipe & products longer than 1.5m

We’ll continue to deliver pipe and other products longer than 1.5m as we can maintain social distance.

Machinery required for unload

When items in Reece vehicles are to be unloaded by machinery onsite, e.g. crane, forklift, we will require our driver to exit the vehicle and find a safe standing zone with 1.5m social distancing in practice.

All other orders: contactless delivery zone

We’ll be asking you to provide a contactless delivery zone for drivers to drop-off product. If a contactless delivery zone isn't made available, the driver may elect to unload off the back of the vehicle - it will then be a requirement for the customer to move the goods into their required area.

e.g. large products such as HWU or baths where 1.5m social distancing can take place our driver will be able to unload products with the assistance of another person onsite required.

For products where 1.5m social distancing can’t be maintained, e.g. vanity units less than 1500mm, air conditioning units, condensing units etc, 2 people from the site will be required to unload the product other than our driver.


24 March 2020, 4.30pm

Customer update: Are you taking advantage of Government stimulus to protect your business?

We understand the Coronavirus continues to impact on some of our customers, so we’ve created some hints and tips tailored to what’s available in your state.

Click below to read more about the state and federal government assistance being offered.

VIC | TAS | NSW | ACT | NT | QLD | SA | WA


23 March 2020, 12.30pm

Customer update: We're open for business

Last night the Government made a series of announcements to further slow the spread of the Coronavirus, our business services are considered “essential services” so we’re open and operating.

While we have social distancing in place, you can expect the same friendly faces serving behind the counter.

We will continue to support you and the community in providing essential services, so you can:

  • Continue to visit us in store - please respect the measures in place for your safety

  • Order on maX

  • Use click and collect to grab your items

We’re encouraging you to:

  • Be conscious of personal space, maintain 1.5 metres distance where possible, and avoid handshaking

  • Ensure all your team members who are on the road are practising healthy habits, e.g. washing hands once in branch, access to sanitisers, tissues, etc.

  • Be respectful of the measures we’ve put in place in our branches, they are in the best interests of everyone

  • Let your Home Branch Manager know if you are presenting symptoms, and please refrain from ‘visiting’ if you feel sick

We’re here to support you in keeping up the important work you do for the community.

If you have any questions or concerns, please speak to your Branch Manager.

Keep well.


19 March 2020, 10.05am

Are you taking advantage of Government stimulus to protect your business? 

We understand the coronavirus is having an impact on some of our customers, so we’ve created some hints and tips on how you may benefit from the Government’s offer of support. 

This includes wage subsidies for apprentices, credit on your BAS statement to help with cash flow and increasing the instant asset write-off to $150K.


18 March 2020, 3.35pm

Maintaining essential services through social distancing

Reece is taking its responsibility to keep its doors open throughout the coronavirus outbreak seriously and putting the health of its people, customers and the community first.

Social distancing measures have been put in place across our branches to ensure our people and customers stay healthy and well, while providing an essential service to the community.

Chief Operations Officer Daniel Palumbo says that as staying home becomes more important to slow the spread of the virus, Reece will make sure our customers have the support they need to maintain standards of living for the community.

“Our customers provide a vital service by keeping the water running, and maintaining hygiene and sanitation at this time is incredibly important,” he said.

“We are making sure our branches are a safe and healthy environment and that our customers have access to all the information they need to keep themselves and our community protected,”

“We’re implementing advice from all official sources including the Prime Minister’s update earlier today and social distancing is one of the best ways we can protect ourselves, and the community, from the spread of coronavirus.”

Throughout its branches across Australia and New Zealand Reece has implemented 1.5m distancing barriers, contactless product collection zones, regular cleaning and disinfecting practices and information sharing to keep our people, customers and the community up to date.

“We’ve been incredibly heartened to see how our community has banded together to do their bit to slow the spread of coronavirus,” Daniel said.

“In particular we want to thank our people and customers who are following advice, acting quickly to keep each other safe and getting on with the job.”


18 March 2020, 1.30pm

Customer update:

From today you’ll see some “social distancing” changes in our branches to keep you – our customers – as well as our people and the community healthy and well, as we do our bit to slow the spread of coronavirus.

  • Bollards – these are in place to make sure we maintain a distance of 1.5m at all times

  • We’re moving to contactless product handover so designated pick up zones have been created. We’ll place your order in the zones so you can collect it without coming into contact

  • We’ve upped our cleaning in our branches to make sure we’re disinfecting shared areas like the café bar, counters and bathrooms

Thank you for working with us to keep our branches clean and safe, so you can get on with the important work you do, to keep the community healthy and well.


17 March 2020, 5.25pm

Customer Update:

The health, safety and well-being of our customers, our people and the community are our top priority, and we’re continuing to monitor the Coronavirus (COVID-19) pandemic very closely.

Our supply chain is functioning well and, to date, has not been impacted. We‘ll continue to share updates at relevant times. We have business continuity plans in place to ensure we can maintain supply and operations.

We’re keeping our teams up to date on how we can do our bit to slow the spread of the virus and have taken additional precautions which include:

Restrictions and containment – we’ve stopped all non-essential work travel and minimised the broader movement of our people to focus on business critical travel
Self-reporting – anyone who has travelled outside of Australia, and/or is presenting with symptoms is required to self-quarantine
Healthy Habits – we‘ve been running a ‘Healthy Habits’ campaign encouraging our people, customers and our suppliers to practice appropriate hygiene practices
Formal reporting – In the event a team member does test positive for COVID-19 we have measures in place to support our people to seek treatment and self-isolate and to communicate with people they have been in contact with recently


What we’re encouraging you to do:

• When you come to visit us be conscious of personal space, maintain 1.5 metres distance where possible, and avoid handshaking
• Ensure all your team members who are on the road are practising healthy habits, e.g. washing hands once in branch, access to sanitisers, tissues, etc.
• Please be respectful of the measures we’ve put in place in our branches, they are in the best interests of everyone
• If you are presenting with symptoms, and have visited us in the last fortnight, please let your Home Branch Manager know, and please refrain from ‘visiting’ if you feel sick. maX is a great way to place an online order.

If you have any questions or concerns, please speak to your Branch Manager.


16 March 2020, 5.00pm

As you’d know, the World Health Organisation has declared the coronavirus a global pandemic - this means the virus will impact all countries in some way.

We’re taking the health and wellbeing of our people and our customers very seriously, as well as doing all we can as a business to slow the spread of this virus across the community.

Our approach is to build containment strategies for the network, our distribution centres, and the support centre. Our aim is to maintain productivity, while limiting the spread of the virus. The services Reece provides will become essential over the coming weeks and we want to do everything we can to support our customers and the community.

If you are seeking additional information regarding the coronavirus (COVID-19), you will find relevant links below:

We will be providing regular updates on our progress as we continue to implement additional containment and business continuity plans, policies and procedures.

Direct Contacts

Chloe Dougherty

Media Relations