We are all about our customers. We are guided by what they tell us, and that drives our focus.
We continually look for ways to make their lives easier, whether making big changes or improving the little things.
If it’s not possible now, it might be some day. We bring our customers closer to what the future holds.
The maX app, our online business management system, was developed to help our customers save time and boost their business. Customers can order any product in our system, create itemised quotes and confirm orders. This saves time so that they can get on with the next job or take a well-deserved break.
From payroll to accounts, we use artificial intelligence to make our lives easier.
The Robotic Process Automation project uses the latest technology to speed things up. With more time on their hands, our people can focus on what really matters, our customers.
Data and insights lead our decision-making. Next, our innovation team, ensures that we have our finger on the pulse of what our customers and the industry are asking for.
We run hands-on innovation workshops where our people, our customers and our industry partners prototype the next big thing.
‘Works for you’ isn’t just a tagline, it’s our promise. Every day, we look for ways to save our customers time and help their businesses succeed by delivering quality and expertise.
Our Product Innovation and Testing Lab plays a key role in this. By developing new products and systems, and testing everything we do, we are always continually improving things for our industries.
Our ventures arm, Superseed Ventures is constantly on the lookout for the latest digital products and services to help our customers stay ahead of the curve.
One of Superseed's key portfolio investments is in FieldPulse, a US based field services system. FieldPulse helps our customers in the US and Australia to better manage their people, materials and customers to drive greater business efficiency.
Our peers look to us for the latest in safety innovation.
In 2018, we were awarded the NSCA Foundation's Safety Award of Excellence for Best Solution of a WHS Risk.
The award recognised the development of the Ute Side Lifter, helping delivery drivers transport 180kg hot water units. The system provides another layer of safety for our people as well as reducing the possibility of damage to our products.